Contact Us
We’re here to help. Whether you have a question about an order, need assistance with a return, or just want to learn more about our products, please reach out using any of the methods below.
Customer service hours are displayed at the bottom of this page for your convenience.
Contact Methods
Phone
+1 (914) 562-6229
Our phone lines are open during our regular business hours (see below). If you reach us outside of business hours, please leave a voicemail with your name, order number (if applicable), and callback number. We will return your call on the next business day.
info@aeshop.sbs
We strive to respond to all email inquiries within 1–2 business days. For the fastest response regarding an existing order, please include your order number in the subject line.
Physical Address
277 Bronx River Rd, 6 D
Yonkers, NY 10704
United States
This is our official business and return address. Please note that this is not a retail storefront; in-person visits are by appointment only.
Online Contact Form
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Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM
Eastern Time (ET)
We are closed on Saturdays, Sundays, and all major U.S. federal holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day). Inquiries submitted outside of business hours will be addressed on the following business day.
For Order-Related Inquiries
If you are contacting us about an existing order, please have the following information ready to help us assist you faster:
Your full name
Order number (found in your order confirmation email)
Email address used at checkout
A brief description of your issue
For Return or Refund Requests
Please review our [Return and Refund Policy] before contacting us. To initiate a return, please email us directly with your order number and the reason for the return. We will issue you a Return Merchandise Authorization (RMA) number and provide return instructions.
Return Shipping Address:
277 Bronx River Rd, 6 D, Yonkers, NY 10704, United States